Sony | April 2012
We would like to thank you and your exceptionnal team for the perfect organization for our Sony Event in April 2012. First of all it is an absolute pleasure to work with you and your incredibly professional, kind, warm and sincere team. All of them are fantastic, from your doorsteps to your beach area, each member of your astonishing hotel make us feel welcome. The 2012 Sony Event was a huge success! The Sony participants enjoyed your beautiful rooms, your fantastic cuisine and delicious cocktails, the perfect set up for the meetings and for the classy garden dinner, the nice and relaxed atmosphere and of course your outstanding service. It was just exceptional! The hotel is astonishing, the staff is remarkable, and the food delicious. In all aspects, The Palms Hotel & Spa is As Good as it Gets… Once again, thank you to all of your incredibly fanstatic team.
Windows Azure | Microsoft Corporation, April 2012
Again, it was such a pleasure being here this week. I met so many nice people who went out of their way to help support me and our event. As I mentioned, I’ve been to many events and have managed many corporate meetings, but this one is by far one of my favorites.
Special thanks to:
- S. Conference Services Manger – Attention to detail and her all her recommendations. She helped pick a FABULOUS menu for our attendees. The evening dinner on the south lawn was a highlight for all. Her suggestion to have Frank Paul (the cigar roller) was a PERFECT fit for this group
- Group Coordinator & the Sales & Marketing Coordinator – for their patience this past few weeks handling my “ever changing” room requests
- Banquet Captain & the Banquet Manager – for their “instant” service when need either for a/v support, helping change the room set up their first day, and their constant attention to me and our needs during the 2 day meeting
- Sales Coordinator – my name badge/tent card “hero.” He was super helpful and attentive the entire time and a pleasure to work with. I didn’t realize he was a new hire….good choice!
- Concierge – Great ideas for me and for the guests. Taking care of our golfers and our fisherman! I didn’t even have to think about it……it was just done for me!
- Restaurant Lounge– BEST mojitos! But also help in selecting food and drinks for the perfect welcome reception we had on Tuesday evening outside of the lounge.
Also, helping set up our final morning breakfast (when no one came) they stayed 30 minutes later than needed to in order to let me of the “later sleepers” grab some food when I told them 6:30 – 8:30.
Lastly, thank you againto the Director of Group Sales for your reassurance on Monday during lunch that you and your staff would help us make a memorable fantastic event. You were 100% correct!!
Hannover Life, February 2012
The property is gorgeous and the staff is outstanding! From the minute I met with the Director of Sales until the day I checked out of the hotel, I was thoroughly impressed with the service levels and attention that our group received. I have extremely high standards as well as expectations, and the staff exceeded them, which quite frankly is hard to do with me.
The Director of Sales did a fantastic job of representing the property when I came to do the site inspection and I appreciated the fact that she sought me out the first morning of our event to say hello and let her know if I needed anything. I appreciate being able to see the sales person after the sale has been made!
The Group Coordinator’s attention to detail with our rooming list amazed me! I never had to make any corrections to the rooming list she created from what I provided (or the e-mail changes I sent). This cut my workload down knowing she was on top of it.
The Senior Conference Manager did an excellent job with our event! She was extremely easy to work with, provided excellent advice and options to improve upon my initial menu choices. Everything was flawless!
The banquet staff were also amazing to work with! They did such a great job with our meal functions, going out of their way to take care of my needs for our seminar (including getting the air conditioning to work in the room and cool it down just in time for the meeting to start). I received so many compliments from clients and my company President, on the food and how excellent everything was. The whole event made me look great, which I appreciate!
I also observed the overall attitude of each staff member at the property and everyone was genuinely pleasant, helpful and bent over backwards for us. It was refreshing!
Please make sure to pass this e-mail on to the “powers that be” at the hotel to ensure proper recognition for these employees. There were also several servers that were outstanding, which I did not get their names but want to make sure they are recognized as well.
I would highly recommend this property and hope to visit there again in the future.
Eurovision, February 2012
I just wanted to thank you so much for all of your help. Your staff was very helpful, and this helped make our coverage of the Florida primaries very successful. A special thanks to your entire banquet& IT staff who were always gracious and available to assist us. It was a pleasure working with you and I hope we can do so again in the future. Many thanks and best regards.
Intersocietal Accreditation Commission, January 2012
Our first meeting at The Palms over the weekend of January 28th was fantastic! I love the resort – very “coastal elegant/Tommy Bahama” and the staff is wonderful!!! Second meeting this coming weekend and I fully expect it to go equally well.
They deserve kudos and certainly fit in very well as Preferred property!
Atlantic Broadband, October 2011
I wanted to take the time to Thank you and your staff for all assistance provided. All of your staff is extremely professional and helpful at all times. Everyone was on top of things all the time and took care of everyone in my staff in a most professional and courteous manner. The Palms should be extremely proud of having such great people as a part of their staff.
Citrix Platinum Group, October 2011
Dear Palms Hotel and Spa – “Dream Team.” I wanted to thank you personally for all of the support you provided for the Platinum Council Meeting. Your patience, under chaos, was impressive to witness. With all of the last minute modifications, updates and they way you each handled it and supported us, I knew I was working with pros. The Palms Hotel and Spa should be happy to have such strong team players on their side. I look forward to working with each of you in the future.
Bridgestone, September 2011
In reference to our Bridgestone Event, we would like to share with you the wonderful experience our clients lived during the preparation and execution of this demanding incentive.
We were completely confident in proposing your hotel but your amazing team matched the highest standard of excellence. The beautiful lay out of your property, the cosy feeling in the exterior areas, the attention to details (colors, furniture….), the lush gardens, the amazing pool, the perfect beach set up, the nice bedrooms and so much more are only part of the ‘experience’!
If our description of your property would stop here, I would say that your hotel is beautiful but it would not describe our amazing experience. Beeing an event planner for 22 years now, I can easily name lots of beautiful hotels but only a few which succeed to match beauty and caring.
All members of your team, showed high level of professionalism combined with sincere caring. There is no ego at the Palms, there is no ‘I’, it is always ‘we’! Your staff managed in a smooth and warm way to include us (Event Planners) in your ‘family’ to work as a team and follow our passion for hospitality.
We would like to thank ALL members of your team for the amazing experience at your hotel.
Once again thank you, we will be back….there is definitely something special in the air at the Palms…
Natus Medical Incorporated, August 2011
I am writing to you regarding our Latin America Distribution Partner Training which was
hosted at The Palms Hotel & Spa from August 14 – 17, 2011. My company is based in San Carlos, California and we have hosted numerous meetings in a variety of global locations over the past 15 years. I wanted to write to you to tell you that our 2011 Latin America Distribution Partner Training was one of THE BEST meetings we’ve held and that was largely due to your professional and amazingly accommodating staff at The Palms Hotel & Spa. There were many special touches that went beyond the typical business relationship which not only surprised us in a positive way, but set The
Palms apart from other hotels and conference facilities. We could not have been happier with the
experience!
I will just say an overwhelming THANK YOU from our team and our Latin American partners who truly enjoyed the meeting. The entire event was above and beyond our expectations! I will not only highly consider The Palms
Hotel & Spa for future events, I will gladly refer your property to colleagues looking for a venue in the
Miami Beach area. I think your team at The Palms Hotel & Spa is the benchmark for event planning and
facilitation!
Thank you and thanks to your team. WELL DONE!
Ethics & Public Policy Group, April 2011
I just want to let you know that once again we got rave reviews for our conference. Suffice to say, that our guest considered one of DC’s premiere hostesses told me that the food and hotel were the best we’ve had. We were very happy about this.
Thanks again and we look forward to coming back in the Fall.
TUV Rheinland North America Holding, Inc. March 2011
My director was very impressed with the service and professionalism provided and raved about his experience during his stay. I received only positive feedback from all participants. Thank you for everything, it was a pleasure doing business with you.
Atlantic Broadband Meeting, October, 2010
I wanted to take the time to Thank You for the great hospitality your staff provided. It’s the great service and attention your staff provides that keeps us returning to the The Palms Hotel. Your staff was extremely courteous, caring and professional from the moment of arrival, lunch sudden changes and arrangements, to the entire day continuous service. Our staff was very impressed and appreciative for their support. I will never hesitate to recommend or schedule all our future meetings or events at the Palms. Once again Thank You and please pass the word to your superiors, sometimes people take the time to complain but not to compliment about a job well done and the great team he has on board.
Dunkin Brands Meeting, November, 2010
I just wanted to let you know that my team was extremely happy with everything at The Palms. They enjoyed themselves and everything went very smoothly. Thank you very much for your attention to detail, and going out of your way to make sure all of our needs were met. Thank you for assisting me with the process and answering all of my questions, you were always pleasant and receptive. Your customer service skills were superb.
We look forward to working with you in the future.
Perry Ellis, July, 2010
All the sales meeting attendees were raving about the difference in the hotel between last year and this year. All the improvements were worth doing. Special mention should go to catering. All the meals were outstanding and everybody was very pleased. Again, The entire catering staff went out of their way to make sure everything went smoothly. The culinary change was very evident. As mentioned before the food at Essensia is outstanding. I suggested to our group to stay in and enjoy the food. I understand that some of them took me up on it. I even had dinner with 2 associates last night.
As mentioned before the food at Essensia is outstanding. I suggested to our group to stay in and enjoy the food. We look forward to more events at your property.
