University of Miami | February 2016
Thank you for your e-mail, and for the attached document. I have been meaning to write a note to you, Andrea, Marlene, who made this meeting possible and enjoyable. I don’t have enough words to express my gratitude for all of the efforts that many of you expended on behalf of Dr. Pretto’s group, and the support that you extended to me. Each of our guests only had words of praise for the facilities and services received, all owed to you and your team’s effort.
EO | February 2016
I wanted to reach out and extend a personal Thank you for all your efforts leading up to our event and for the hospitality onsite. It was a pleasure working with you on this event. Your communication was concise and detailed, which made my job all the more easier. Our group enjoyed their stay at the Palms Hotel & Spa, and the service was exemplary on your end and from staff onsite. We do hope to return in the near future. A special thank you goes out to the Banquets Manager – he was there when we needed him before we even knew it! The staff who reset the meeting room were amazing! Also, the staff at the front desk were so courteous and accommodating to our last minute needs – thank you!
SAP | February 2016
I would like to express my thanks and appreciation for the service and care our team received at Palms Hotel Miami Beach on February 1-5, 2016. Every staff member with whom we came in contact with was attentive and kind. The hotel was very beautiful and comfortable; the staff was extremely nice and helpful; the food was SUPERB!!!! Many of colleagues kept commenting about the wonderful food and how much they liked the hotel. They mentioned that dinner which was held at a different location each night, felt as if they went out to a different restaurant. This help make our evening dinners real special. From my arrival on January 30 to my departure on February 6, your staff did so much to welcome me and our entire team and assure our comfort as guests. From the smooth check-in, to handing out our welcome packs upon check-in, meeting room set up, AV staff, room service along with many last minute request and changes. Even arranging cupcakes to help celebrate two colleagues birthdays. You took such good care of our team, were on hand to ensure that everything ran smoothly. The warm personal greetings from your entire staff help set the right tone for the rest of our stay,
We were truly delighted that we chose to have our event at the Palms Hotel. We had guest come from all over the world and they were truly impressed with your hotel and staff. The Sales team was integral in making us feel totally confident that all would be well. And it was!
SEI | February 2016
Hello! Just a note to thank you all for helping to make the SEI meeting a successful and fun one. The hotel staff was courteous, diligent, always happy to help and “on it” before I could even ask. (A meeting planners dream) I thought your property was beautiful, in a great location and the set-up allowed for our group to spend time together and relax. I truly hope any of us on the events team is able to work with you in the near future, for this program, or any others that may choose Miami as a destination. Again it was a pleasure to work with each of you. Please pass my thanks along to all parties involved, for it takes a village….
CAPRIGHT | January 2016
Thank you for helping me arrange our event at The Palms. Your service was excellent, especially your patience with answering all of my questions! I appreciate your dedication that you put into making our event a success. We had a great experience and I know that everyone enjoyed themselves. I am looking forward to visiting The Palms again soon!
Coca Cola | November 2015
Thank you for your continuing to exceed our guests expectation. We could not have done it without complete team work.
Georgia Chamber of Commerce | November 2015
Thank you for helping set everything up! I heard nothing but positive reviews about the Palms Hotel. Fantastic hotel and service! I am unsure where we will be heading next October, but if we are going to Miami, the Palms will definitely be on our radar.
FinancialForce.com | November 2015
I wanted to thank you all for this week. I received very positive feedback from the group, and all of the staff was extremely helpful! We all had a delightful week, and your staff made my job very easy. We all had a delightful week, and your staff made my job very easy. The hot stone massage was the perfect way to end a long week.
State Policy Network | November 2015
It was a GREAT week!! Thank you for everything!! I know this group would love to come back again next year. I will push for that recommendation as well.
Alliance Commercial Leadership | November 2015
Thank you for a very successful meeting. The group really enjoyed their stay and the meeting was seamless. Thanks to all of you for making it a success! Hopefully you will see us again soon.
Wedding Group | August 2015
Lesley and I simply wanted to extend a very big thank you to you and all of your staff at The Palms. We truly had the wedding of our dreams and everyone at the hotel treated us like royalty. We visited the premises in December and your front desk attendant, who was very nice and personable as well, took the time to show us the suites and we knew right then what we wanted and lucky for us, you allowed us such an opportunity. Granting us an additional few days after our wedding truly made our time there special, and we would have stayed there forever if we could. I can’t thank you enough for accommodating us and going out of your way to make our stay memorable.
I couldn’t find his email, but I also wanted to extend a giant thank you to the Banquets Manager, who was with me every step of the way that day and made sure we were satisfied from beginning to end. You guys are beyond blessed having him as part of your team – the man is amazing and I wish I could send him to every wedding I know. I can honestly say our wedding would have not been as special without him there.
I will make sure and write amazing reviews about your staff and your premises everywhere I can. You guys do great work and you deserve high praise for it. Have an awesome summer and again – thank you so much for everything!
HRG | June 2015
I would like to thank you very much for the outstanding services and attentions we received from all the The Palms team during our HRG MGE Latam meeting held in your property last week. Everything was perfect… Rooms, food, reception, Check in, bellboys, meeting room services , etc.., and all of you had been absolutely kind and warm with our group. Fantastic! Again, thank you very much to all the team – Big “virtual” hug to all of you!
Sekisui | June 2015
I am writing to provide some feedback on a meeting our company, Sekisui Diagnostics, held at The Palms last week. I cannot tell you what a great experience we had at your property. The entire staff was pleasant, helpful and accommodating for our entire stay. The service, food, meeting and guest rooms were absolutely fantastic. I must however recognize your banquets team who stand out above your already exceptional staff. My colleague and I have been doing meetings at properties across the country for literally decades and we have never seen two people more dedicated to their profession. They are literally sheer perfection.
We would not hesitate to return to The Palms in the future for another event! Thanks to your entire team for a great meeting.
NBC Universal | May 2015
Thank you so much for all your assistance with the NBCU Hispanic Group, 2015 Latin Billboard program. Our sales team and clients had a wonderful experience. You helped make it a flawless program. I’m so very grateful for your partnership. Thank you again and hopefully we’ll be back soon.
Komilfo France | January 2015
Once again, you and your entire team, reached perfection! We want to express our sincere gratitude and appreciation for the impeccable level of service we received during the Komilfo France event (105 participants) in January 2015. Guests repeatedly mentioned how wonderful everything was, service, food, decor, rooms, pool, beach, kindness of your staff…. A total success! Events after events, years after years, The Palms is the proof that an hotel can be flawless. Your ability to get all the pieces of an event running so smoothly is amazing and makes our work as event planners so much easier. You are all fantastic and hard-working people who bend over backwards to make sure our events are perfect. What a reference…..Your entire front desk team is kind, flexible, professional and extremely helpful. Cannot name them all but again thank you. Another perfect key spot at the Palms: the bar! Thank you so much to the wonderful, kind and enjoyable bartenders. Their mojitos are the best in town. Let’s not forget very special members of your bellman and valet team. You are so lucky to have them welcoming your guests with smiles and kindness. Thanks also to the Spa. A wonderful and relaxing important area in your hotel. Thank you also to staff at the coffee shop, they are fantastic. Last but not least, the GM. In 26 years, I met many General Managers, but none of them had all his qualities. The list would be too long….but I can see that he balances all his tasks while keeping a smile and a sense of humor. You are a wonderful “Chef d’orchestre” with an extraordinary team. Again, thank you to the entire hotel staff who were involved in the total success of the event.
ACE Global | December 2014
Thank you all for your great service, fabulous meals and attention to detail. You and your staff are top notch professionals and I hope that we have the opportunity to work together again in the near future. It has been a pleasure working you all for the last 6 months! On behalf of the ACE Global IT Leadership Group and Conference planning committee, many many thanks.
Purohit Navigation | April 2014
From the bottom of my heart, thank you for your assistance throughout the planning stages and during the actual meeting. Your help made this meeting a true success. Our client was pleased with her accommodations and the hotel’s outstanding performance throughout the program.
Thank you again for going above and beyond the call of duty to answer my many questions and respond to my numerous on-site requests. I really appreciate your kindness and sense of humor; it made my job easier and much more enjoyable. Take care and I look forward to working with you next year!
Ethics and Public Policy Center | April 2014
Again, thanks. Your team does very good work and we are grateful. And did we tell you how much we appreciate Paul? He is always super helpful. What a gem. Please thank everyone on your staff for all their extra help in always making our meetings so successful.
Bunge Global Agribusiness | March 2014
First, I would like to say that the staff at The Palms Hotel went above and beyond to ensure that our group enjoyed their stay. All events were organized meticulously and everyone in my group had only but good things to share with me. We look forward to doing business with you in the future.
The Caplow Children’s Prize | January 2014
I’d like to take a moment and graciously express that we – Dr. Ted Caplow, who is the founder of The Children’s Prize, and I – are very pleased with the services provided by all of your staff at The Palms Hotel during our stay and workshop on January 23rd and 24th.
Upon my arrival, I was greeted in a warm and hospitable manner, and consistently reassured that whatever was needed throughout our stay would be properly handled by a representative at the hotel. I cannot express how gratifying the experience turned out. As you may recall during our conversation, I mentioned that 2013 was the first year we launched our global project and our Judging Committee played an important role towards our success. These individuals, with their professional expertise and volunteered time, are very significant to our work and ensuring a high quality experience while in Miami was of utmost importance to us. With this in mind, I’d like to thank you and the The Palms Hotel staff for your substantial role in making this a reality.
Our cocktail reception and dinner on Thursday evening were smooth and thoroughly enjoyable. I often find that there is a delicate balance when providing service in these situations, and the Essensia lounge and restaurant staff that evening was superb! The day of the workshop was also a success, there were unexpected requests made throughout the day that were handled expeditiously with care and attention to detail.
We look forward to doing business with you again!
Cambridge Mercantile Group | January 2014
We thoroughly enjoyed staying at the Palms Hotel & Spa last month! I would highly recommend this hotel for our next corporate sales meeting in Miami area. The staff and service was excellent in all aspects of our stay including hotel rooms, catering, meeting space, etc.