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Information Requests

More Deletion Request

    Access or Deletion Requests

    In light of a new California law, The Palms will delete the personal information that we have about a guest upon request. Once we're able to verify your identity, The Palms will respond to the request, as applicable.

    For security reasons, if The Palms is unable to verify your identity, then The Palms will not be able to process the deletion request. We also may retain certain personal information to the extent such personal information is subject to an exception from deletion under California law. We will notify you once we have finished processing your request.

    To learn more about our privacy practices, we encourage you to review our Privacy Policy.


    Please contact us at privacy@thepalmshotel.com or call 1-800-550-0505 to submit your request for The Palms to disclose the categories or specific pieces of your personal information to you.


    Upon submission, please allow forty-five (45) days to process your request to know your personal information. In some cases The Palms may take an additional forty-five (45) days to complete this request.


    Request to Stop Sale of Personal Information

    Under the California Consumer Privacy Act (“CCPA”), you may tell us not to “sell” (as defined under the CCPA) your personal information.The Palms Hotel & Spa only “sells” personal information to provide you with ads on our websites and on other sites that are more likely to be relevant to your interests.

    If you choose to opt of out of personal information sales:

    • Your opt-out choice is effective only for the specific browser and device with which you make your request.If you want to opt out with a different browser/device, you must submit a separate request.In addition, if you delete cookies stored in a browser, you will need to opt out again with that browser.
    • We will continue to share your personal information as permitted by applicable laws and consistent with our Privacy Policy and other terms.
    • You will continue to see targeted advertising.

    Please contact us at privacy@thepalmshotel.com or call 1-800-550-0505 to submit your request for The Palms to disclose the categories or specific pieces of your personal information to you.