DISH Network | March 2017
Just wanted to fill you in on how incredible the experience was working with The Palm and their fabulous staff. The Banquet Managers were literally magicians: if something needed to be sped up in time (such as a meal being ready earlier than anticipated) with super short notice- they made it happen- or if something needed to be added they figured it out, if pages needed to be printed on a whim, within five minutes they were there to do it, and with a smile on their faces. They were the most professional group of people I've ever worked with and some of the nicest and most accommodating. They were the type of people that just wanted to be part of the solution and were so immensely helpful and present, whatever we needed they were super responsive with accommodating. The space was beyond beautiful and every single person there couldn't have been more lovely whether it was a server or someone bringing in extra coffee, etc.
BCS | February 2017
Everything was great, again this year. The entire staff at your hotel is amazing. I have stayed at many places and you are all by far the best in customer service.
Roto Frank of America, Inc | February 2017
I wanted to let you know that I received a lot of positive feedback about your hotel, not just about the property, but also about the service. That ranks you as exceptional in my book. Thank you for taking care of my colleagues and for your patience with all of my questions... and for ensuring that everything went smoothly. Your efforts were greatly appreciated.
National Life Group | February 2017
I want to thank The Palms Hotel & Spa team for an excellent meeting last week. We received many good comments about the hotel and your service. I want to particularly point out the Group Manager's continued assistance before and during the meeting. We had multiple changes and adds to the rooming list and he dealt with all of it and accommodated our requests in all cases. Onsite, he was always checking in with a smile and was ready to help. The Banquet Team was exceptional. They were always around to take any task off my hands and actively looked for ways to help. I felt spoiled! They made use of our flowers from our welcome dinner throughout the week in many ways, just to add an extra touch. Those things are noticed and appreciated. The Banquet Setup Team were there quietly making things happen, tending to requests and always attending to the details. Your AV Company was invaluable in our General Sessions. On the second meeting day, our CEO changed his presentation from the day before and the AV Company actually recreated the Power point, on the spot, while our CEO was speaking! That is above and beyond! Kudos! Of course, Conference Services was always attentive and checked in with me for any changes or special needs. She assisted with everything graciously. I am particularly grateful that they were able to change our General Session to the Royal Palm for the first meeting day, as we definitely needed the extra space! Thank you to the Chef and his team, as well, for the fine meals and food presentations. Overall, the hotel team performed with very fine service. It would be my pleasure to return to The Palm Hotel & Spa next time we bring a program to Miami Beach.
American Airlines | January 2017
Please let everyone know how grateful I am for your awesome hospitality. You guys really rolled the red carpet for us. Also, let the chef know we really enjoyed his cooking and we are grateful for the special vegan dish. Thank you to Conference Services for making everything work for me. You guys are really awesome to work with. In short, you guys helped me look very good. Another compliment was “ It was seamless”. So thank you again.
Pepsi | November 2016
It was so nice to see you again. I wanted to thank you for your help and support in my meeting. Your entire staff was outstanding.
Microsoft | November 2016
I wanted to let you know that everyone loved the hotel, attendees, meeting rooms, meals, ambiance. In other words, everything was perfect! It was an amazing event at The Palms. Thank you for all your support and perfect services.
PRI | October 2016
Thank you so much for your excellent service. Everything went off without a hitch.
Bentley Latino | June 2016
Thank you very much for everything! Everyone was very pleased with the facilities and professionalism of the staff. If we ever hold it in Miami again, we will definitely have it at The Palms!
Eli Lilly and Company | March 2016
Thank you from all of us Lilly attendees for the nice wine delivered to our rooms – that was very nice and special, and we appreciated it! I have to say the staff here is really really great, very attentive to any of our needs, and we’re just very pleased! We do a survey at the end of the conference so I will be sure to send along any feedback I receive regarding the hotel and conference logistics.
FCI + ifg | March 2016
I would like to thank you for the fantastic stay we had, people from Factors Chain International as well as my family who spend extra days with me at your fantastic hotel. Also, thank you for the bottle of wine which was very well appreciated. For sure we are looking to visit your hotel next year.
University of Miami | February 2016
Thank you for your e-mail, and for the attached document. I have been meaning to write a note to all those who made this meeting possible and enjoyable. I don’t have enough words to express my gratitude for all of the efforts that many of you expended on behalf of Dr. Pretto’s group, and the support that you extended to me. Each of our guests only had words of praise for the facilities and services received, all owed to you and your team’s effort.
EO | February 2016
I wanted to reach out and extend a personal Thank you for all your efforts leading up to our event and for the hospitality onsite. It was a pleasure working with you on this event. Your communication was concise and detailed, which made my job all the more easier. Our group enjoyed their stay at the Palms Hotel & Spa, and the service was exemplary on your end and from staff onsite. We do hope to return in the near future. A special thank you goes out to the Banquets Manager – he was there when we needed him before we even knew it! The staff who reset the meeting room were amazing! Also, the staff at the front desk were so courteous and accommodating to our last minute needs – thank you!
SAP | February 2016
I would like to express my thanks and appreciation for the service and care our team received at Palms Hotel Miami Beach on February 1-5, 2016. Every staff member with whom we came in contact with was attentive and kind. The hotel was very beautiful and comfortable; the staff was extremely nice and helpful; the food was SUPERB!!!! Many of colleagues kept commenting about the wonderful food and how much they liked the hotel. They mentioned that dinner which was held at a different location each night, felt as if they went out to a different restaurant. This help make our evening dinners real special. From my arrival on January 30 to my departure on February 6, your staff did so much to welcome me and our entire team and assure our comfort as guests. From the smooth check-in, to handing out our welcome packs upon check-in, meeting room set up, AV staff, room service along with many last minute request and changes. Even arranging cupcakes to help celebrate two colleagues birthdays. You took such good care of our team, were on hand to ensure that everything ran smoothly. The warm personal greetings from your entire staff help set the right tone for the rest of our stay,
We were truly delighted that we chose to have our event at the Palms Hotel. We had guest come from all over the world and they were truly impressed with your hotel and staff. The Sales team was integral in making us feel totally confident that all would be well. And it was!
SEI | February 2016
Hello! Just a note to thank you all for helping to make the SEI meeting a successful and fun one. The hotel staff was courteous, diligent, always happy to help and “on it” before I could even ask. (A meeting planners dream) I thought your property was beautiful, in a great location and the set-up allowed for our group to spend time together and relax. I truly hope any of us on the events team is able to work with you in the near future, for this program, or any others that may choose Miami as a destination. Again it was a pleasure to work with each of you. Please pass my thanks along to all parties involved, for it takes a village...
CAPRIGHT | January 2016
Thank you for helping me arrange our event at The Palms. Your service was excellent, especially your patience with answering all of my questions! I appreciate your dedication that you put into making our event a success. We had a great experience and I know that everyone enjoyed themselves. I am looking forward to visiting The Palms again soon!
Coca Cola | November 2015
Thank you for your continuing to exceed our guests expectation. We could not have done it without complete team work.
Georgia Chamber of Commerce | November 2015
Thank you for helping set everything up! I heard nothing but positive reviews about the Palms Hotel. Fantastic hotel and service! I am unsure where we will be heading next October, but if we are going to Miami, the Palms will definitely be on our radar.
FinancialForce.com | November 2015
I wanted to thank you all for this week. I received very positive feedback from the group, and all of the staff was extremely helpful! We all had a delightful week, and your staff made my job very easy. We all had a delightful week, and your staff made my job very easy. The hot stone massage was the perfect way to end a long week.
State Policy Network | November 2015
It was a GREAT week!! Thank you for everything!! I know this group would love to come back again next year. I will push for that recommendation as well.
Alliance Commercial Leadership | November 2015
Thank you for a very successful meeting. The group really enjoyed their stay and the meeting was seamless. Thanks to all of you for making it a success! Hopefully you will see us again soon.
Wedding Group | August 2015
Lesley and I simply wanted to extend a very big thank you to you and all of your staff at The Palms. We truly had the wedding of our dreams and everyone at the hotel treated us like royalty. We visited the premises in December and your front desk attendant, who was very nice and personable as well, took the time to show us the suites and we knew right then what we wanted and lucky for us, you allowed us such an opportunity. Granting us an additional few days after our wedding truly made our time there special, and we would have stayed there forever if we could. I can’t thank you enough for accommodating us and going out of your way to make our stay memorable. I couldn’t find his email, but I also wanted to extend a giant thank you to the Banquets Manager, who was with me every step of the way that day and made sure we were satisfied from beginning to end. You guys are beyond blessed having him as part of your team – the man is amazing and I wish I could send him to every wedding I know. I can honestly say our wedding would have not been as special without him there. I will make sure and write amazing reviews about your staff and your premises everywhere I can. You guys do great work and you deserve high praise for it. Have an awesome summer and again – thank you so much for everything!
HRG | June 2015
I would like to thank you very much for the outstanding services and attentions we received from all the The Palms team during our HRG MGE Latam meeting held in your property last week. Everything was perfect… Rooms, food, reception, Check in, bellboys, meeting room services , etc.., and all of you had been absolutely kind and warm with our group. Fantastic! Again, thank you very much to all the team – Big “virtual” hug to all of you!
Sekisui | June 2015
I am writing to provide some feedback on a meeting our company, Sekisui Diagnostics, held at The Palms last week. I cannot tell you what a great experience we had at your property. The entire staff was pleasant, helpful and accommodating for our entire stay. The service, food, meeting and guest rooms were absolutely fantastic. I must however recognize your banquets team who stand out above your already exceptional staff. My colleague and I have been doing meetings at properties across the country for literally decades and we have never seen two people more dedicated to their profession. They are literally sheer perfection.
We would not hesitate to return to The Palms in the future for another event! Thanks to your entire team for a great meeting.
NBC Universal | May 2015
Thank you so much for all your assistance with the NBCU Hispanic Group, 2015 Latin Billboard program. Our sales team and clients had a wonderful experience. You helped make it a flawless program. I’m so very grateful for your partnership. Thank you again and hopefully we’ll be back soon.
Komilfo France | January 2015
Once again, you and your entire team, reached perfection! We want to express our sincere gratitude and appreciation for the impeccable level of service we received during the Komilfo France event (105 participants) in January 2015. Guests repeatedly mentioned how wonderful everything was, service, food, decor, rooms, pool, beach, kindness of your staff... A total success! Events after events, years after years,
The Palms is the proof that an hotel can be flawless. Your ability to get all the pieces of an event running so smoothly is amazing and makes our work as event planners so much easier. You are all fantastic and hard-working people who bend over backwards to make sure our events are perfect. What a reference…..Your entire front desk team is kind, flexible, professional and extremely helpful. Cannot name them all but again thank you. Another perfect key spot at the Palms: the bar! Thank you so much to the wonderful, kind and enjoyable bartenders. Their mojitos are the best in town. Let’s not forget very special members of your bellman and valet team. You are so lucky to have them welcoming your guests with smiles and kindness. Thanks also to the Spa. A wonderful and relaxing important area in your hotel. Thank you also to staff at the coffee shop, they are fantastic. Last but not least, the GM. In 26 years, I met many General Managers, but none of them had all his qualities. The list would be too long….but I can see that he balances all his tasks while keeping a smile and a sense of humor. You are a wonderful “Chef d’orchestre” with an extraordinary team. Again, thank you to the entire hotel staff who were involved in the total success of the events.
Everyone loved the hotel, meeting rooms, meals, ambiance. In other words, everything was perfect! It was an amazing event at The Palms. Thank you for all your support and perfect services. - microsoft November 2016
Please let everyone know how grateful I am for your awesome hospitality. You guys really rolled the red carpet for us. - american airlines January 2017
Winter Business Event - Overall wonderful experience! Valet Staff, Bell Staff, Front Desk Staff, Beach Staff, Room Service Staff, Spa Staff, Hotel Decor, Overall Decor and Cleanliness were all 5 star to me! - tripadvisor reviewer January 2017