Our Commitment to Cleanliness

Updated September 28, 2021
Subject to change without notice according to official regulations

The Palms Hotel & Spa remains committed to ensuring a clean, safe, and healthy environment for our guests and staff, all whilst providing the levels of service, comfort and relaxation expected at our beachfront sanctuary. We continue to revise our standards and policies for each area of operation, taking into consideration guidelines from local and national health officials as well as industry best practices from around the world. We are confident in our cleanliness measures and excited to see you soon!

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24/7 AIR-PURIFICATION

To fight the spread of airborne viruses and other allergens, we have installed hydroxyl generator air-purification devices in each of our air-conditioning units, including every single guest room unit.

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Face Masks

Staff are required to wear face masks covering mouth and nose. Guests are highly encouraged to wear face masks public indoor and outdoor areas, except while seated for dining or in lounge chairs at the pool and beach, even if fully vaccinated.

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Social Distancing

We ask both staff and guests to use noncontact methods of greeting, and to practice physical distancing whenever possible. We have added signage in high-traffic areas to aid in social distancing for all.

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ADDITIONAL SANITATION

Sanitizing foggers are employed in high touch areas, and surfaces are wiped down regularly with disinfecting EcoLab products, approved by the EPA.

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Food & Drink

The Restaurant offers a choice of buffet and a la carte breakfast, seven days a week. Lunch and dinner, including pool & beach service, are served a la carte with approved hygiene protocols.  In-Room Dining and Deli items for take-out are available from our Gift Shop.

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Dedicated Team

A dedicated Covid-19 response team is monitoring the health of our staff, as well as constantly updating response initiatives in accordance with local directives and industry best practices.

Palms Hotel and Spa lobby

Round-The-Clock Air Purification

The Palms has installed RGF® Photohydroionization® In-Duct Air Purification Systems to naturally reduce viruses, bacteria and odors for optimal guest and staff safety. The system sends out very low levels of airborne hydrogen peroxide into each room, killing contaminants in the air and on surfaces while being safe for the environment as well as building occupants. Read more.

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Guest Room Cleanliness

  • Daily housekeeping service remains our standard. To opt out of daily housekeeping, please notify the front desk.
  • Guest laundry and dry-cleaning services are available using contactless pick-up and delivery protocols.
  • Minibar and snack products have been removed until further notice.
  • Room Service, spa menus and guest directory are available via Smart TV and on our website.
  • After checkout, rooms are sanitized following strict industry cleaning procedures with particular attention paid to disinfecting door handles, hard surface furniture, tables, nightstands, furniture knobs and handles, light switches and thermostats, drapery pull handles, telephone and keypad, remote control, alarm clock, television, safety latch and peephole, trash receptacle, faucet handles, toilet and shower handles.

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Guest Room Cleanliness

OUR ROOM SANITIZING PROGRAM INCLUDES:

Round-the-clock air purification by means of state-of-the-art hydroxyl air purifiers installed in air-condition unit ducts. These non-chemical, all natural devices provide an environmentally-safe and scientifically-proven solution for destroying 99% of bacteria and viruses, both in air and on surfaces.

Detailed cleaning with EcoLab disinfecting products approved by the U.S. Environmental Protection Agency (EPA) for use against SARS-CoV-2, the virus that causes COVID-19.

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AHLA Safe Stay Member

The American Hotel & Lodging Association’s Safe Stay initiative is an industry-wide, enhanced standard of health and safety protocols designed to prepare America’s hotels to safely welcome back guests and employees as the economy reopens. These standards were developed under the guidance of an Advisory Council, comprised of industry leaders representing all segments of the hotel industry, and in conjunction with public health experts to advance best practices for protecting against the coronavirus and are rooted in recommendations from the Centers for Disease Control (CDC).

two guests walking into The Palms Hotel and Spa with a small luggage

Arrival Experience

All guest touch points are frequently sanitized, including EMV Credit Card Devices, pens and registration countertops.
Plexiglass sneeze guard barriers remain in place at the front desk.
Room keys are sanitized after each use.
Luggage assistance is optional and our employees will not enter guest rooms. Instead, they will place luggage outside the guest room.

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Elevators

Face masks are highly encouraged inside the elevators. Hand sanitizer is available at all elevator landings. Elevator button panels are frequently disinfected by our housekeeping staff. We ask guests and employees to utilize stairs whenever possible.

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Pool & Beach

Chairs, cabanas, and high-touch surfaces will be sanitized daily

Hours: sunrise - 8pm

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Fitness Room

Facial coverings are highly encouraged inside the Fitness Room.
Gym equipment will be cleaned and sanitized thoroughly frequently.
Disinfecting wipes and hand sanitizer are available for guests to use.

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AVEDA Spa

Safety and sanitation is essential for spas at all times, from preventing infection and improving employee and guests’ overall well-being, but more than ever during the COVID-19 pandemic. Revised operating standards and treatment protocols for The Palms AVEDA Spa are drawing from best practices around the world as well as sanitation procedures, laws, licensing requirements or regulations established by local government. We aim to optimize social distancing within each area of the Spa while keeping the overall spa experience as unaffected as possible. At current, this will include:

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AVEDA Spa

  • Spa Hours of Operation: Monday - Friday 11 am – 6 pm | Saturday – Sunday 10 am – 7 pm
  • The steam room is currently unavailable.
  • Services will be offered by appointment only
  • All guests must wear an ear loop mask (not tied behind your head) while in the spa/salon and throughout your appointment. One will be offered if you do not have one.
  • All staff are required to wear masks and gloves unless it interferes with the service they are providing. Otherwise, frequent hand washing is required.
  • Air and surface sanitization by use of hydroxyl air purifiers have been installed in all treatment areas.
  • Air and surface sanitization by use of hydroxyl air purifiers have been installed in all treatment areas.
  • Our entire staff has completed the Barbicide COVID-19 Certification and will be adhering to all extra sanitation and disinfection standards.
  • Plexiglass sneeze guard barriers have been installed for our manicure stations and spa front desk.
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Food & Beverage

Revised standards and protocols for the restaurant and bar include: Reservations are encouraged to expedite seating. Dining tables and chairs will be sanitized after each use. Check presenters, pens and all other reusable guest contact items will be either sanitized after each use or single use. Host/Hostess podiums, service stations, service carts, beverage stations, counters, handrails and trays will be sanitized frequently. A sneeze guard barrier will be maintained at the hostess podium.

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Food & Beverage

THE RESTAURANT AT THE PALMS
Breakfast: 7:00 am - 11:00 am 
Lunch: 11:00 am - 3:00 pm
Dinner: 6:00 pm - 10:00 pm
Bar Sunday - Thursday: Noon - 10:00 pm
Bar Friday - Saturday: Noon - Midnight

TIKI BAR AND BEACH
Open from 11:00 am - 7:00 pm*
All food items are delivered in a beach basket with additional sanitizing steps between guests.
*Closing times may vary

IN-ROOM DINING
Available 7:00 am - 10:00 pm
In-room dining items will be served on trays, covered, and handed to guest when delivering. Guests will be asked to notify In-Room Dining when finished with their meal and place their to-go bags/containers in the hallway outside of their room.


GIFT SHOP & DELI COUNTER
Open 6:30 am - 6:00 pm 
To-go bakeries and deli items available. Surfaces will be sanitized after every guest interaction including the POS terminal, credit card reader, or pens used to sign. 

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Meeting & Event Spaces

All equipment and meeting amenities will be disinfected before after each use or be single use if not able to be sanitized.

All linen, including underlays will be replaced after each use.

After every event, the event spaces will be cleaned and disinfected.

Employee Precautions


The following initiatives has been implemented to ensure enhanced health and safety:

Health Checks
Employees who show any signs of illness will be asked to go home.
Employees are also required to stay home if they have been in contact with anyone who has tested positive for COVID-19, or have been in close contact with somebody who is showing symptoms of COVID-19.

Personal Protection Equipment and Hygiene

Employees have been provided and are required to wear a face mask while on property, whether vaccinated or not. Exceptions are back-of-house office areas where employees are working at a safe social distances.
Employees wear gloves if their responsibilities require them to, such as housekeeping, public area attendants, food and beverage handlers, and anyone who may come in direct contact with guest property. All employees have been provided training on proper usage and disposal of such items.
Employees are trained to wash their hands with soap and water for at least 20 seconds or use alcohol-based hand sanitizer every 60 minutes and immediately after any of the following activities: using the restroom, touching the face, cleaning, sweeping, mopping, smoking, eating, drinking, after removing any personal protective equipment, going on break and before or after starting a shift.
Hand sanitizing stations have been placed in common areas throughout the resort as well as in employee back-of-house areas such as time clocks, break rooms, and locker rooms.
Employees have been trained to sanitize their workstation and any shared tools/equipment before, during and after each shift or anytime the equipment is transferred to another employee.
In our back-of-the-house areas, the frequency of cleaning and focusing on high-touch areas like locker rooms, employee cafeteria and administrative offices remains in place.

Safe Greeting and Physical Distancing

Our employees are asked to refrain from physical greeting such as kissing, hand shaking or hugs, and to use noncontact methods of greeting instead.
Employees are asked to practice physical distancing whenever possible.

Guest Precautions

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, senior citizens and guests with underlying medical conditions are especially vulnerable. By visiting The Palms Hotel & Spa, you voluntarily assume all risks related to exposure to COVID-19.

For the safety of other guests and our employees, please take personal responsibility in following social distancing guidelines during your stay. Please take advantage of the sanitizing stations you will find strategically located around the property, and observe the following requests:

Health Checks

The Palms asks that you please cancel or reschedule your visit if:
You are experiencing any symptoms of COVID-19 or running a fever. Please seek medical attention and contact us to reschedule your visit. Our cancellation rules have been relaxed, allowing for cancellations 3 days prior to arrival. Any reservation deposits will be refunded if notice is given 3 days prior to check-in date.
You have been exposed to someone who has tested positive for COVID-19 in the last 14 days, or have been in close contact with somebody who is showing symptoms of COVID-19.

Personal Protection Equipment & Hygiene

Guests are highly encouraged to wear facemasks in public spaces (unless consuming food or beverages), even if fully vaccinated.
Frequent hand washing or hand sanitizing is encouraged. Hand sanitizing stations are provided throughout the public areas.
Additional facemasks and hand sanitizer are available for purchase from our Gift Shop.

Safe Greeting & Physical Distancing

We ask that guests keep a safe distance at all times when in line or waiting.
Please swipe your own credit card where possible.
Avoid shaking hands or engaging in any unnecessary physical contact.