Accessibility Statement

Accessible Rooms & Facilities

The hotel has ten handicap accessible rooms. These rooms feature single level flooring in the bathroom and shower, shower grab bars, adjustable height hand-held shower wands, lowered bathroom vanities, closed-caption televisions, bathroom grab bars, adjusted shelving and hanging rods in the closets, lowered dead-bolts, lowered bed heights, and lowered guest room peep-holes. There are telephones and doorbells for the hearing impaired. ADA Amenity Kits are available upon request. These rooms may be booked online or by calling our Reservations Department at (305) 534-0505 or 1-800-550-0505.

Accessible Amenities

ADA Amenity Kits are equipped with alarm clocks for the hearing impaired, telephone amplifiers, mobile doorbells, and lamp blinkers. Beach wheelchairs are available upon request. Pool lifts and adjustable pool loungers. Any ADA equipment is available for loan via third party Family Rental services, arrangements can be made in advance of your arrival date.

Service Animals

Service animals are exempt from pet policies. If you have specific questions about staying with your service animal, reach out to the hotel directly.

Accessible Public Areas

  • Public entrance
  • Accessible route from public entrance to registration & concierge desk
  • Accessible route from public entrance to guest rooms
  • Accessible route from public entrance to restaurants
  • Accessible route from public entrance to meeting rooms/ballrooms
  • Accessible route from public entrance to fitness center and AVEDA Spa
  • Accessible route from public entrance to swimming pools
  • Accessible route from public entrance to beach
  • Registration desk
  • Concierge desk
  • Restaurants
  • Swimming pools
  • AVEDA Spa
  • Beach
  • Valet parking

Accessibility Statement

The Palms Hotel & Spa is committed to providing a website that can be accessed by all, including users with disabilities.

The Palms Hotel & Spa strives to maintain compliance with the World Wide Web’s Consortium’s Web Content Accessibility Guidelines 2.1 Level AA (WCAG 2.1 AA) on our website, and:

  • We have built our website using standard-compliant HTML and CSS
  • We have ensured that the website content is structured in a logical manner using informative headings and labels where relevant, and are usable by customers who use assistive technology/screen readers.
  • We have provided consistent navigation across the website
  • We have ensured that images have alternative texts and descriptive links.
  • In addition, we offer rooms with accessibility features, which may be booked through

Please be aware that WCAG 2.1 AA Guidelines are evolving and our efforts to comply with these guidelines are ongoing. If you would like to report any accessibility issues, please contact us at We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.