Frequently Asked Questions

Find answers to frequently asked questions about our Miami Beach hotel & spa below, and feel free to contact us for answers to any additional questions you may have.

What is the cancellation policy?
What is the hotel fee?
Who can I contact for questions about a reservation?
What are the Free Rewards for booking direct?
What time is check-in and check-out?
What credit card may I use to reserve my room?
What is the child policy at the hotel?
Can I prepay for my reservation prior to arrival? May I pay for someone else's reservation?
What measures are being taken to prevent the spread of COVID-19?
Is The Palms Hotel a smoke-free hotel?
Does The Palms Hotel accept special bedding requests?
Are there any special events cancellation policies?
What are the policies for the Pool & Beach?
Can Pool & Beach lounge chairs be reserved?
What is your pet policy?
What is the cost of parking?
Does the hotel charge for guest packages?
Does the hotel have handicap-accessible rooms and common areas?
Can I order a welcome amenity or gift to a guest room before arrival?
What is the minimum age for check-in?