Frequently Asked Questions

Find answers to frequently asked questions about our Miami Beach hotel & spa below, and feel free to contact us for answers to any additional questions you may have.

What measures are being taken to prevent the spread of COVID-19?
Who can I contact for questions about a reservation?
What are the Free Rewards for booking direct?
Is The Palms Hotel a smoke-free hotel?
What time is check-in and check-out?
Does The Palms Hotel accept special bedding requests?
What is the cancellation policy?
Are there any special events cancellation policies?
What is the child policy at the hotel?
What credit card may I use to reserve my room?
What is the hotel fee?
What are the policies for the Pool & Beach?
What is your pet policy?
What is the cost of parking?
Does the hotel charge for guest packages?
Does the hotel have handicap-accessible rooms and common areas?
Can I order a welcome amenity or gift to a guest room before arrival?
Can I prepay for my reservation prior to arrival? May I pay for someone else's reservation?
What is the minimum age for check-in?