Frequently Asked Questions

For stays from June 1 - November 30: In the event a hurricane threat interferes with your vacation plans in Miami Beach, a refund for any unused nights (if applicable) will be provided. We also levy no penalties on early departures.

You may elect to cancel your stay with no penalty (and receive a full refund if applicable) if:

• The National Hurricane Center puts South Florida under a Hurricane Watch or Warning
• And/or a state of emergency is declared

Tropical Storm Watch or Warning: We do not levy any penalties on early departures, however our regular cancellation policy applies.

Pre-arrival Cancellations: If you choose to cancel your reservation due to Hurricane conditions (based on terms and conditions outlined above), you will be fully refunded with no cancellation penalties.

In-House Guests Departing Early: If you choose to depart early, and prepaid your stay with us, you will be credited for any unused nights.

Missed Flights and/or Delayed Arrivals: If hurricane conditions cause you to miss a flight, and/or otherwise cause you to arrive one or more days late, you will receive a full refund for any such days. Alternately you may have the option of extending your vacation, based on availability. Airline ticket holders are subject to the airlines’ policies and guidelines.

Evacuation Orders: In the event of a mandatory evacuation order, you will receive a full refund of any unused nights.

Post-Hurricane Damage: In the unlikely event that the hotel is damaged by a hurricane and is temporarily uninhabitable while repairs are being performed, you will receive a full refund.

Please note that The Palms Hotel & Spa works with online booking providers and Travel Agencies in addition to offering bookings directly through the website www.thepalmshotel.com or our Reservations office.

If your reservation was made through an online booking provider, or your Travel Agent, please contact them to initiate changes or cancellation of your booking.

For reservations made online through www.thepalmshotel.com or our Reservations office, and you wish to change or cancel your booking, please call 305-908-5479.

We are happy to assist you with any questions you may have.

Our cancellation and deposit policy varies by rate. Please refer to your confirmation email for the applicable policy or reach out to reservations at 305.908.5479 or reservations@thepalmshotel.com. 

When you book direct reservations can be cancelled for free until 4 PM (local time), up to 3 days prior to arrival. A first night's room and tax deposit will be retained in the event of a no show or late cancellation. All reservations must be guaranteed with a valid credit card. There is no deposit due at time of booking.

For all contracted Social or Corporate Group room block reservations, please contact your Sales Manager for the cancellation policy.

Room rates quoted do not include our hotel fee of $38 per room per night (inclusive of tax).

This fee includes:

• Unlimited wireless internet access
• All local phone and toll-free calls up to 15 minutes in duration
• Chromecast in-room entertainment streaming
• Beach chairs & towels for all registered guests in party
• Usage of fitness center 
• Wellness classes

For room reservations you can call 305.908.5479 from 9 AM EST - 5:30 PM EST daily or toll free at 1-800-550-0505. You can also email the reservations team at reservations@thepalmshotel.com. For reservations of 6 rooms or more you can reach our sales department at 305.908.5476 or email at sales@thepalmshotel.com. See a list of all our contact information here.

The free rewards for booking direct include discounts on local sightseeing tours, gift cards, restaurant gift cards, and more. They are not part of the hotel and fulfilled by LaaSie a 3rd party company. You can view their FAQ here. The Free Rewards program applies only to reservations made on The Palms Hotel & Spa's Website. 

• Check-in: 4:00pm Check-out: 11.00am
• A later check-out time might be granted by the Front Desk on your departure day. It is based upon availability and a nominal fee might apply.
• Video Checkout and Express Checkout available
• Minimum age for check-in: 21 years

The Palms Hotel & Spa is happy to honor the following credit cards:

• American Express
• Mastercard
• Visa
• Diners/Carte Blanche
• Discover
• JCB

A valid credit card must be presented upon check-in. Credit cards provided at check-in time are required to be EMV enable (chipped). Any credit card that is not equipped with a chip will not be accepted. An amount equal to room/ tax (unless prepaid) plus estimated incidentals for the entire stay will be authorized upon check-in. We do not accept cash deposits. Please contact the hotel directly to inquire about details.

Children 12 years old and younger stay free when occupying the parent/guardian’s room, using existing bedding.
At The Restaurant, a special kids menu is also available for children 12 years old and under.

Yes. Please contact the reservations team directly at 305-908-5479 during business hours of 9 AM - 5:30 PM EST Monday through Friday or email reservations@thepalmshotel.com, Please provide the name and stay dates associated with the reservation. We do not accept cash deposits. Pre-payments may only be accepted within 3 days of check-in date. 

Review our latest cleanliness and operations action plan here.

The Palms Hotel & Spa prohibits smoking in all indoor spaces. Smoking is permitted in designated smoking areas outside. We charge a $250 deep-cleaning fee for smoking in the guestroom.

Rollaway beds are not available
Baby cribs are available free of charge

• Reservations must be guaranteed with a credit card at time of reservation. The first night’s room and tax will be charged to the guest’s credit card at time of booking. This deposit is nonrefundable.
• Reservations over high demand dates are not cancellable and the full value of the reservation (including taxes) is due in the event of a no-show.
• Changes to existing reservations are only permitted up until 14 days prior to arrival and are subject to a $ 25.00 administration fee.
• Reductions in the length of stay are subject to the full value of the reservation (including taxes).

Non-registered guests, pets, glass containers, coolers, and outside food and beverages are prohibited on the pool deck (even if Tiki Cabanas are being rented for the day) and if hotel installations (such as loungers, etc.) on the beach are being used. Please note that straws are only to be used in the pool area, if at all since they’re prohibited on Miami Beach. The same applies to any type of foam, such as Styrofoam coolers, cups, plates, etc.

Pool & beach loungers are first come, first served and are subject to availability. 

To reserve a Beach Cabanita or a Poolside Cabana please contact our front desk for availability at frontoffice@thepalmshotel.com or 305-534-0505.

Unfortunately, The Palms Hotel & Spa does not accommodate pets. Guests may be accompanied by a service animal. We ask guests to let us know if you intend to bring your service animal with you in advance of your arrival.

Valet Parking Rates

Overnight: $45 + tax
Daily: $29 + tax
Restaurant & Spa (with validation): $19 + tax
EV and Hybrid vehicles 20%
EV charging for overnight guests $4/hour

All rates posted are inclusive of taxes. EV charging is max 4 hours. Valet parking services provided to the guests of The Palms Hotel & Spa by Laz Parking LLC.

All packages are held up to 7 days prior to arrival. There is a $7 holding fee per package.

Yes. The hotel has nine handicap accessible rooms. These rooms feature shower grab bars, adjustable height hand-held shower wands, lowered bathroom vanities, closed-caption televisions, bathroom grab bars, lowered dead-bolts, lowered bed heights, and lowered guest room peep-holes. There are telephones and doorbells for the hearing impaired. These rooms may be booked through www.thepalmshotel.com or by calling reservations at 305-534-0505 or 1-800-550-0505.

Accessible Public Areas include:

• Public entrance
• Accessible route from public entrance to registration & concierge desk
• Accessible route from public entrance to guest rooms
• Accessible route from public entrance to restaurants
• Accessible route from public entrance to meeting rooms/ballrooms
• Accessible route from public entrance to fitness center and AVEDA Spa
• Accessible route from public entrance to swimming pools
• Accessible route from public entrance to beach
• Registration desk
• Concierge desk
• Restaurants
• Swimming pools
• Spa
• Beach
• Valet parking

Yes. We offer thoughtful food and beverage amenities that can be delivered to our guest rooms. Complete the amenity request form and a member of our Guest Services team will confirm your request and coordinate delivery. Please be advised that all amenities require at least a 48-hour advanced notice.

The minimum age for check-in is 21 years old.